This Privacy Policy explains how Gyaale (the marketplace at gyaale.thekloudwiz.com) collects, uses, and protects your personal information when you place an order. Gyaale is operated by TheKloudWiz from Accra, Ghana.
1. Information we collect
When you place an order on Gyaale, we collect:
- Contact details — name, phone number, and (optionally) email address so the vendor and our team can reach you about your order.
- Delivery information — for delivery orders, the address and approximate location coordinates you provide.
- Order details — items you order, totals, notes, and timestamps.
- Payment details — payments are processed by Paystack; we receive a confirmation reference but do not store your card number on our servers.
- Device data — basic technical information your browser sends (IP address, user agent) used to operate the service and prevent abuse.
2. How we use your information
- Process your order and pass it to the vendor for preparation.
- Send you order confirmations, receipts, ready-to-collect and on-the-way notifications.
- Arrange delivery with the courier, if applicable.
- Resolve issues, prevent fraud, and improve the service.
- Comply with legal obligations (tax, anti-fraud, etc.).
3. Who we share it with
- The vendor you're ordering from, so they can prepare and fulfil the order.
- Couriers assigned to deliver your order (delivery orders only).
- Paystack for payment processing.
- Our infrastructure providers — Amazon Web Services (Frankfurt, EU) for hosting and storage, Brevo for transactional email delivery, Google Maps for address autocomplete.
We do not sell your personal information.
4. Data retention
Order records are kept for as long as is reasonably necessary to support the vendor's business operations, resolve disputes, and meet legal/tax requirements. You can request deletion of your account-level personal data by contacting us — see Section 7.
5. Your rights
You can ask us to:
- Confirm what data we hold about you.
- Correct inaccurate data.
- Delete your personal data, subject to legal retention requirements.
- Stop sending marketing emails (Gyaale doesn't currently send any).
6. Cookies and tracking
Gyaale uses a small number of cookies and similar technologies to keep your cart and session working. See our Cookies notice for details.
7. Contact
Questions, requests, or complaints? Email hello@thekloudwiz.com and we'll respond within a reasonable time.
8. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change.