These Terms govern your use of Gyaale as a business — signing up at gyaale.thekloudwiz.com, managing your operations at app.gyaale.thekloudwiz.com, and listing on the Gyaale marketplace. Gyaale is operated by TheKloudWiz from Accra, Ghana. By creating an account you confirm you have authority to bind your business to these Terms.
1. The service
Gyaale provides:
- An operator dashboard (POS, kitchen display, dispatch, reports).
- A customer-facing marketplace storefront, on the paid tiers.
- Optional WhatsApp Business ordering on the SCALE tier.
Feature availability follows your subscription plan and may evolve over time. We'll communicate material changes in the dashboard.
2. Plans and pricing
- STARTER — free, internal POS + kitchen + waiter only.
- GROWTH — GHS 80 / month, adds marketplace listing, online ordering, analytics.
- SCALE — GHS 150 / month, adds delivery routing, dine-in, event booking, WhatsApp ordering.
Paid tiers include a 14-day free trial. Prices are in Ghana Cedis (GHS) and may be revised with at least 30 days' notice for existing subscribers.
3. Payment
- Card subscriptions are processed by Paystack and renew monthly on the same calendar day.
- Bank-transfer subscriptions are confirmed manually after we receive the transfer with your reference code.
- If a card payment fails, your account moves to PAST_DUE; Paystack will retry for a few days. After repeated failure, paid features pause and your account moves to STARTER until you update payment.
- Subscription fees are non-refundable once the period has started, except where required by law.
4. Your obligations
- Keep menu, prices, and availability accurate.
- Fulfil orders you accept and refund customers when you can't.
- Comply with applicable food safety, licensing, and tax rules — you are the seller of record.
- Treat customer data carefully; you are the controller of your customers' personal data.
- Don't use the platform to violate the law, spam, or harass anyone.
5. Customer payments
Customer order payments are processed using your own Paystack subaccount keys, which you configure in the dashboard. Funds settle directly to you — Gyaale does not hold customer funds. Paystack's terms apply to those transactions.
6. Service availability
We aim to keep Gyaale available 24/7 but cannot guarantee uninterrupted service. We may run planned maintenance with advance notice in the dashboard. Outages caused by third-party services (AWS, Paystack, Meta, Brevo, Google) are outside our control though we'll always communicate status.
7. Your data
You own your data — your menu, your customers, your order history, your settings. We process it on your behalf to operate the service. On termination, you can request an export of your operational data within 30 days, after which the data may be deleted (subject to legal retention).
8. Termination
- You can cancel at any time from the billing tab. Your access continues until the end of the current paid period.
- We may suspend or terminate your account for breach of these Terms (especially Section 4), non-payment after retries, or fraud.
9. Liability
Gyaale is provided "as is". To the extent permitted by law, our aggregate liability is capped at the subscription fees you paid in the 12 months preceding the claim. We aren't liable for indirect, incidental, or consequential damages, including lost profits, lost goodwill, or business interruption.
10. Changes to Terms
We may revise these Terms as the platform evolves. Material changes will be announced in the dashboard at least 30 days before they take effect. Continued use after that means you accept the revised Terms.
11. Governing law
These Terms are governed by the laws of Ghana. Disputes will be resolved in the courts of Accra.
12. Contact
Email hello@thekloudwiz.com.